Refund & Cancellation Policy

Depending on the service, your payment is either collected before the work begins (“pay-first”) or after the work is completed and you confirm it (“pay-after- service”). Where you pay online, A2Z Online Services holds the amount securely and releases the Provider's payout only after the service is confirmed as delivered (less our commission).

All online payments are processed by Razorpay. Refunds are returned to the original payment method.

• Before a Provider is assigned: you may cancel free of charge and receive a full refund of any amount paid.
• After a Provider is assigned but before work begins: you may cancel and receive a full refund, provided the Provider has not already incurred significant costs on your behalf. We will review and confirm.

Once the Provider has started the work, cancellation may result in a partial refund that accounts for the work already done and any third-party or government fees already paid. Any such amount will be communicated to you before it is deducted.

If the service is not delivered, or is materially different from what was agreed, you may raise a dispute from your request page or by contacting us. After reviewing the dispute, A2Z Online Services may at its discretion:

• arrange for the work to be completed or corrected;
• issue a full or partial refund; or
• withhold the Provider's payout pending resolution.

Government fees, statutory charges and third-party fees paid on your behalf (for example, application or filing fees) are non-refundable once paid, even if the application is ultimately rejected by the authority for reasons outside our control. Our service commission for completed work is also non-refundable except where a dispute is resolved in your favour.

Approved refunds are initiated within 2–3 business days of approval. The amount typically reflects in your account within 5–7 business days, depending on your bank or payment method.

Contact us at hello@a2zonlineservice.in or +919999999999 with your request reference (shown as “A2Z-XXXXXX” on your request page) and the reason for your request. We will respond as quickly as we can.